Aircall
Cloud-based AI business phone system for sales, customer support, and team collaboration.
Overview
What is Aircall?
Aircall is a cloud-based business phone system that enables organizations to manage customer communications through internet-based voice calling instead of traditional telephone infrastructure. Designed primarily for sales and customer support teams, Aircall simplifies inbound and outbound calling while integrating directly with CRM platforms, help desk software, and business applications.
Unlike conventional phone systems that require expensive hardware and complex maintenance, Aircall operates entirely in the cloud, allowing employees to make and receive business calls from anywhere using desktop or mobile applications. This flexibility makes it an ideal solution for remote, hybrid, and distributed teams.
In addition to voice communication, Aircall provides AI-powered conversation intelligence, workflow automation, analytics, and collaboration tools that help organizations improve customer service, increase sales productivity, and optimize business operations.
Key Features
Cloud-based VoIP phone system
AI conversation intelligence
Business phone numbers
Call routing and forwarding
Interactive Voice Response (IVR)
Call recording
Live call monitoring
Call whisper and call barging
Shared call inbox
Business SMS (supported regions)
Voicemail and voicemail transcription
Call analytics and reporting
Power dialer
Click-to-call functionality
CRM integrations
Workflow automation
Team collaboration tools
API access
Mobile and desktop applications
Enterprise security and administration
Tool Information
Pricing
From approximately $30/license/month
Pricing Model
Subscription
Category
Video Conferencing & Comms
Platform
Web / iOS / Android
Last Updated
