LiveAgent

All-in-one helpdesk and live chat software for customer support teams.

Overview

LiveAgent Review: Complete Helpdesk and Live Chat Software

Modern businesses need fast and reliable customer support systems to handle growing customer expectations. Managing support requests across email, live chat, calls, and social media can become difficult without a centralized platform. LiveAgent is built to solve this challenge by providing an all-in-one customer support and helpdesk solution.

LiveAgent combines live chat, ticketing, call center support, automation, and omnichannel communication into a unified platform that helps businesses streamline support operations and improve customer experiences.

Key Features


  • Live chat support system

  • Multi-channel ticketing

  • Built-in call center support

  • Social media integrations

  • Real-time visitor monitoring

  • Workflow automation

  • SLA management tools

  • Shared team inbox

  • Customer portal and knowledge base

  • Email ticket management

  • Chat routing and assignments

  • CRM integrations

  • Analytics and reporting dashboard

  • Mobile support applications

  • Automated ticket distribution

  • Customizable chat widgets

  • Video call support

  • API and developer tools

  • Team collaboration features

  • Customer satisfaction tracking

Tool Information

Pricing

$9/agent/month

Pricing Model

Freemium

Category

Customer Support & Live Chat

Platform

Web / iOS / Android

Last Updated

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